Last updated November 05, 2023

This Shipping & Delivery Policy is part of my Terms and Conditions (“Terms”) and should be therefore read alongside my main Terms: https://nerdlockershop.com/terms-and-conditions/.

Please carefully review my Shipping & Delivery Policy when purchasing my products. This policy will apply to any order you place with me.

Shipment processing times

I try to process all orders within 2-3 business days. If i’m experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there’s a significant delay in shipment for your order please reach out here to let me know.

Shipping rates & delivery estimates

All products are designed by me or 3rd party freelancers. Each design gets printed, manufactured, or built by my production partners Xitong LTD in China with my point of contact being Leslie. I’ve worked with this company for years and trust the quality of the products we’ve worked to build.

• Shipping method: Standard Shipping
  Shipment Cost: Free
  Estimated delivery time: 12-15 business days
• Shipping method: Expedited Premium
  Shipment cost: $6 USD
  Estimated delivery time: 5-9 business days

DO YOU DELIVER INTERNATIONALLY?

I do offer worldwide shipping. Free Standard Shipping shipping is not valid on some international orders. Please note, I may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which I have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

• Orders cannot be shipped to P.O. boxes.
• Not all shipping methods are available for certain items.
• Orders only ship on business days, which are Monday – Friday.
• Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason I will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review my Return Policy: https://nerdlockershop.com/refund-and-returns/.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
Email: su*****@ne************.com
Online contact form: https://nerdlockershop.com/contact-me/

Tracking Orders FAQ

Welcome to my Tracking Orders FAQ! If you have questions about tracking your orders, you’ve come to the right place. I’ve compiled a list of common questions and answers to help you navigate the tracking process. If you can’t find the information you need here, feel free to contact me here for further assistance.

1. How do I track my order?
You can always track your order via the “My Account” page

a. Click “My Account” on my website.
b. Navigate to the “Orders” section.
c. Find the order you want to track and click on it.
d. Look for a tracking number or link, which should provide the current status of your order and an estimated delivery date.

2. When will I receive my tracking information?
Tracking information is usually sent to your email when your order is shipped. If you don’t receive it, check your spam folder and make sure your contact information is up to date in your account.

3. What do I do if I didn’t receive tracking information?
If you didn’t receive tracking information, in either your “My Account” order page or email and its passed my 2-3 day processing time reach out to me here.

4. How often should I check my tracking information?
You can check your tracking information as often as you like, but be aware that it may take some time for updates to appear. Checking once a day is usually sufficient.

5. What does each tracking status mean?
Tracking statuses can vary between shipping providers, but common status updates include:

“Order Processed” or “Label Created”: The shipping label has been created.
“In Transit” or “Shipped”: Your package is on the way.
“Out for Delivery”: Your package is expected to be delivered that day.
“Delivered”: Your package has been successfully delivered.

6. My tracking hasn’t updated in a while. What should I do?
If your tracking hasn’t updated for an extended period, it may be stuck in transit, or there could be an issue with the shipping provider. Contact me here for assistance.

7. Can I change my delivery address or reschedule delivery?
Depending on the shipping provider, you may be able to change the delivery address or reschedule delivery. Check with the shipping provider directly or contact me for guidance.

8. My tracking shows my order is delivered, but I haven’t received it. What do I do?
If the tracking status says “Delivered” but you haven’t received your order, here are some steps to take:
a. Check with neighbors or family members who might have accepted the package.
b. Contact the shipping provider to confirm the delivery location.
c. If necessary, contact me for further assistance or to initiate a lost package investigation.

9. What if my order is damaged or missing items when it arrives?
If your order arrives damaged or not as promised, please contact me as soon as possible. Provide proof of the issue and i’ll get everything resolved.

10. How do I contact customer support for tracking-related issues?
You can reach to me through email, phone, or the contact form on my website. Be sure to provide your order number and any relevant details to expedite assistance.